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Vonage acquires cloud-based contact center startup NewVoiceMedia for $350M in cash
2018-09-20T13:48:37Z - Ingrid Lunden / TechCrunch
More consolidation is afoot in the world of cloud-based voice services. Today, Vonage — once a VoIP pioneer that today offers cloud-based unified communications and other IP services in the business market — announced that it would acquire NewVoiceMedia, a UK startup that builds cloud-based contact center solutions, for $350 million in cash. Vonage claims NewVoiceMedia is the largest privately-owned, pure-play, cloud contact center company globally, with some 700 customers mostly in the mid- to large-enterprise range, including Adobe, Siemens, Time Inc., FundingCircle, and Rapid7. Dennis Fois, the CEO of NewVoiceMedia, will stay on and continue to lead NewVoiceMedia business, which has 400 employees today. “Vonage and NewVoiceMedia share a powerful vision to serve businesses with cloud communications that connect employees and enable personalized conversations with their customers and prospects,” Fois said in a statement.

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